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The effects of customer service on consumer complaining behavior Author(s): Jeffrey G. Blodgett (Assistant Professor, Department of Management and Marketing, at the University of Mississippi, Mississippi, USA.). The journal is an international and interdisciplinary forum for research and debate in the rapidly developing - and converging - fields of retailing.
On the basis of 25 years of work with global customer service operations, they suggest jettisoning four conventional practices, singly or in combination. Don’t start with customer-facing employees. The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention Abstract In a study of telecommunications services, the authors examine the effects of customer satisfaction, affective.